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Consumers are
generally left with the feeling that once they have made a
purchase, the company loses interest in them. At ProCAT, we
firmly place our priority on continuing to work hard to earn a
client's good will. Furthermore, we place a very high value
on providing excellent technical support and educational services
to our clients, through various means, to realize the highest client
satisfaction and retention.
We offer the
following ongoing services to our clients:
 |
Monthly
software updates and revisions
|
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Annual
software upgrades
|
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Quarterly advanced
training seminars (click
here for our planned seminars)
|
|
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Online user
forums
|
|
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Onsite
(one-on-one) user training
|
|
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Technical
support hotline -- choose from the following plans
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Support
Plans
|
Hours
|
| Premier |
24
hours, 7 Days
|
| Extended |
8:30am
-10:00 pm PDT Monday-Saturday |
| Standard |
8:30am
- 5:30pm PDT Monday-Friday |
| Per
Call Basis |
24
hours |
|
* Closed
on selected national holidays. |
|
|
|
Email support
|
|
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Web-based
software updates (Resource Center)
|
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Extensive
FAQ's
|
|
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Free software
updates to our clients on a valid support plan
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For additional
information or questions, contact our client care center at (800)
966-1221 or email us at comments@procat.com.
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